All purchases are shipped from our warehouse in Irving, Texas, by FedEx, to arrive within 3-12 business days from receipt of your order. The shipping and handling cost for your order is based on the total weight of the order. Please allow up to 2 business days to process, and pack your order. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
As we ship with UPS, which does not have access to Postal Boxes, we are unable to deliver to any PO Box address in the United States.
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. Melinda’s Foods, LLC does not back order.
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.800.886.6354 and quote your order number.
The following information applies to procedures for receiving orders by truck lines or FedEx and for Returned Merchandise
Damage Claims and Shortages
Melinda’s Foods, LLC will not process re-shipments for claims and shortages without the following procedures properly adhered to:
- If you receive goods and sign the bill of lading without inspecting your shipment you are fully responsible for it. Melinda’s Foods, LLC will no accept damages that are not noted to the driver and recorder on the bill of lading or a damage report. This signed document is needed to file a claim with UPS or any of the freight lines we use.
- Melinda’s Foods, LLC will require proof of case count and damages.
- All orders should be checked in and compared to the invoice that is shipped with the order. If the product is short of what the invoice indicates, please have the driver sign the bill of lading noting what items are missing.
- The product should also be examined closely for damages. If any are damaged, please have the driver make a note of it on the bill of lading.